Frequently Asked Questions
Ordering
We don’t like you waiting and at best we deliver your item within 8 to 10 business days, it might varies based on geographic location.
We like to make this faster within 1 to 2 days at the most.
You can specify at a time of ordering and later if you want to change just shoot us a mail on support@printonn.com. We’ll take care of the rest.
Add the product to cart and then on the Cart page, apply your code above the estimated shipping cost.
Canvas Prints
Sure. You can do that. Check out our Split Canvas Product which is meant for that purpose.
Yes. You can order that. We’d like you to ask for a quotation before you place an order. Kindly send in your requirements on support@printonn.com
Yes. You can pick any colour of your choice for photo borders.
Return Policy
Read return policy: Return Order and if you are eligible then please write to us regarding the product experience on support@printonn.com.
We highly recommend you to record a video before opening the product. You can still contact us at support@printonn.com and we shall initiate the refund.
Images and File Types
We support.PNG, JPG and.BMP file types.
In such cases, you can always turn to third-party tools and convert images to our supporting format like .jpg, .png and .bmp.
We accept file size up to 20MB.
Yes, we can do that albeit with some extra charges. You can check out the options in design tool under minor and major touching
Always. We respect your privacy and never share your uploaded image to anyone, anywhere. Ever.
Yes, you can change it within 24 hours of placing an order. Just send us an email at support@printonn.com but ensure the order status is not changed to production.
We recommend an image of at least 200dpi resolution for best result.
Yes. It is possible for certain products. Check the product details before you place an order to know more about it.
Shipping
We share the tracking information over an email which helps you to track order.
Our shipping partners are :
- DTDC
- Delhivery
Billing
Yes, we do that usually visit quotation. Please contact us at support@printonn.com for more information.